Core Operations - Emerging Lead
Core Operations - Emerging Lead
Posted on :
19-10-2022
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Job Description
Role Purpose :
Supporting recon oversight activity across both the JVs. Working closely with the US team & JV teams to make sure client SLAs are adhered.
Key Responsibilities :
Acting as a point of contact for both JVs
Serves as a Subject Matter Expertise from Captive standpoint
Working closely with the US Recon team to support new clients on-boarding
Monitor JV SLAs closely and flag for any non-adherence
Identify & track JV errors and escalate to the JV Management
Track all change request received from change management teams and ensure they are actioned from Recons prospective
Ensure audit packets for clients are updated correctly by team and signed off
Review the JV SOPs to ensure all the BAU activities performed by JV are captured
Supports the preparation of SOPs, risk assessment and contingency planning
Support change and process improvement initiatives working with the various impacted groups
Provide with regular updates on activities and escalate issues timely
Employment Type
Full Time
Company Industry
Key Skills
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