Product Manager - 12331

Job Title : Product Manager - 12331

Location : Austin, TX 78701 United States

Duration : 12 Months

Qualifications:

Product Client Enablement Manager Prefers Phoenix/Tempe area

Job Description:

This role will be responsible for managing product and digital channel learning through the usage of in-context help support by contributing to the strategic direction and system maintenance to support client learning and enablement. This is done through identifying key user, product, and feature interactions, creating and delivering relevant content - all with a lens focused on supporting usability, adoption, and overall user success.

Must have:

Bachelor's Degree in Business, Management or Equivalent Experience required

5+ years' experience in client training and/or learning, product enablement, or change management

Experienced in content use case and strategy development with focus on client needs and solutioning delivering and promoting value to the client and support for serving teams

CMS content development and production delivery management experience

Excellent web copy writing, editing, and basic html skills, with the ability understand when the best way to deliver content is via copy, walkthrough, infographic, video, etc.

Understands principles of user and client experience journeys product utilization enablers

Primary Responsibilities:

Create copy for interactive guides or flows and load into digital system, deciding where and when we are using this content within the user experience, how the copy is written, and delivered

Work with Agile pods and UX/design teams to ideate on opportunities to create interactive guides or flows that will sit as an overlay inside our digital channels and support digital adoption and client enablement

Define, write, and prioritize user stories and requirements for the creation of interactive guides, interstitials, or flows that will sit as an overlay inside our digital channels. Focus includes content and taxonomy management all with a user experience lens

Manage change through understanding the nuances that will need to be highlighted to support digital adoption by client users

Work with sponsors to establish trackable business objectives and success metrics

Managing / monitoring success of content and provide feedback to product teams as acquired from surveys/interviews and metrics

Consulting with vendor and acting as a liaison between vendor and agile pods when necessary. This role will focus on UK product roadmap, clients and servicing.