Fitness Center Attendant

We are looking for a motivated and friendly Customer Service employee to service our members and guests.

Tasks

ESSENTIAL FUNCTIONS:

• Provides direct leadership and supervision to branch wellness
  initiative programs including member onboarding, wellness seminars,
  chronic disease prevention programs, and providing a positive member
  experience
• Helps identify, schedule, and manage all Wellness Department to meet the needs of the community and fulfill YMCA objectives.
• Assists the Associate Executive Director with hiring and training
  of part-time employees as needed to support the Wellness Department.
• Determines and provides relevant community and/or healthcare resources that help support branch wellness initiatives.
• Maintains the wellness floor and assists with the proper care for equipment.
• Works with branch management to ensure coordinated programs and schedules meet the needs of youth, teens & adults.
• Delivers high quality wellness programs that meet all association guidelines related to quality and safety.
• Partners with the membership and marketing departments to develop
  collateral materials that will promote YMCA s health and wellness to the
  public and current members.
• Handles customer concerns, voicemail and email related to wellness Floor in a timely and respectful manner.
• Ensures the environment, equipment and supplies are adequate and safe for conducting programs.
• Participates in branch Annual Campaign and other special events as requested.
• Tracks, maintains and analyzes program statistics, satisfaction
  surveying, and reports results on a regular basis to management to
  ensure effectiveness of and participation on the Wellness floor.
• Work to communicate effectively with branch staff and members.

Requirements

QUALIFICATIONS:

A high school degree or its equivalent is required. An Associate
degree in exercise science, community health or equivalent is preferred.

One national certification (ACSM, ACE, AFAA, CES, ISSA, NASM,
NESTA, NETA, NSCA, WITS, or Crossfit) or YMCA Group Exercise or Strength
and Conditioning certification is preferred.

Must have knowledge of physical fitness, kinesiology and physiology
as it relates to strength training and overall health and wellness.

The ability to read, analyze and interpret common industry literature.

The ability to respond to common inquiries from members.

Experience in curriculum and program planning, implementation and evaluation.

Excellent communication and presentation skills.

Certification in CPR, First Aid and AED is required or must be obtained within 30 days of employment.