Technical Support Specialist

What you will do
Provide day-to-day technical support for telco and bank integrations and adhere to SLAs
Handle compliance, due diligence, and IT vendor accreditation documentation requirements when onboarding clients
Closely monitor the systems and maintain services by measuring availability, latency, and overall system health
Perform incident management - involves hierarchical escalation, incident classification, prioritization, and closure
Coordinate with various teams in investigating incidents, troubleshooting, and finding the root cause
Ensure planned deployments and other maintenance activities are implemented successfully
Perform ad hoc tasks and batch processes
Create reconciliation reports using analytical tools
What you need to have
Diploma or degree in computer sciences, information technology or related discipline
Nice to have: Knowledge on cloud technologies (AWS, Azure, Google), SQL, APIs, fintech background
Customer service mindset
Exceptional organizational, time management skills
Strong analytical and problem-solving skills
Good interpersonal and communication skills to interact effectively at all levels
Open to flexible work arrangements depending on campaign and business needs
High-potential fresh graduates with no prior experience are welcome

What you will get
Work and learn from one of the best and brightest technology teams
Be part of a winning team with exponential growth regionally, experience recruiting world-class talents
Work directly with top-level managers and learn from the international group of experts