SRE DevOps Engineer

Job Title: SRE DevOps Engineer

Duration: FULL-TIME

Responsibilities:

Supporting the Ops teams to diagnose and provide solutions for systemic issues in the platforms

Solve Operational problems

Work on-call shifts responding to alerts

Providing oversight into mission critical projects

Conduct operations workshops and increase operational effectiveness within the organization

Design and implement operational processes, deployment guidelines, and feedback loops to ensure successful deployment/operations of Software Robotics & Citizen development technology platforms

Bring service enhancements to the Software Robotics & Citizen development Services by means on standardized & improved monitoring and reporting capabilities

Perform monthly analytics of historic Ops tickets to enable proactive issue identification and enabling of issue avoidance or self-healing capabilities

Identify, develop, test, debug and implement improvements using Digital Transformation techniques to optimize operational efficiencies for Level 3 Ops functions and improve platform reliability

Persuade and influence others through strong and comprehensive communication and diplomacy skills

Set and maintain acceptable performance and availability thresholds (Service Level Objectives) by working closely with Ops and system engineers to drive adoption of modern reliability practices like SLI, SLOs, error budget policies, actionable alerts, self-healing, proactive capacity management and change/release management practices.

Monitor and help stabilize services in production. Standardize & Improve monitoring and reporting capabilities, dashboard creation using tools like Splunk, AppDynamics, etc

Perform Compliance Reviews of Vulnerabilities/EOVS

Engage on Gating/Production Readiness Review(PRR) for new services/platforms/products

Participate on CoB/DR Drills

Standardize change and release management

Proactively perform demand forecasting, capacity planning and anomaly detection

Review and engage on release of new products/services from testing through go-live

Standardize change and release management for Platforms

Contribute towards architecture reviews, making sure product designs are technically sound with contingencies thought through.

Technical documentation focused towards driving post-mortems, technical/process guidance, automation, operational improvement, etc.

Review current platforms & application architecture and engage with server & product engineers for setting up SDI for the existing platform with focused drive to enable new platforms.

Qualifications:

10 years of relevant Level 3 SME or Engineering experience in platforms covering VMWare Horizon, RPA and low-code/no-code automation products with 3years of recent progressive experience as an SRE

Experience in working with programming languages (Python, Java, C, JavaScript)

Working knowledge of AWS, containers (Kubernetes, Docker, etc) is preferred

Working knowledge of CI/CD Tools (BitBucket, Jenkins, RLM, uDeploy, Travis)

Experience in Automations (using Terraform, Chef, Ansible, Unix Shell Scripting, PowerShell scripting, Python, PowerBI, products like Automation Anywhere, Selenium, Appian, and other RPA/low-code/no-code applications)

Expert hands-on scripting experience with Linux and windows server platforms

Experience with enabling monitoring and observability (Appdynamics, SysTrack, Splunk PagerDuty, New Relic, Datadog) and usage of schedulers (Autosys, etc)

Able to understand core infrastructure issues and guide ops on troubleshooting

Platform (Middleware) support experience on RPA and low-code/no-code platforms like Automation Anywhere, Work Fusion, Appian, Boardwalk, Selenium, or other automation technologies.

Able to understand RPA components and its integration with Horizon

Proficiency in MS Office (Word, Excel, Powerpoint)

Has worked with and experienced in using ITSM tools (ServiceNow or others)

IT Support based qualifications / training

Critical Competencies:

Strong verbal and written communication

Learn and able to adapt to changing environment. Willing to learn and have a can-do attitude

Ability to perform complex and varied assignments in support of the team's scope of work

Analytical thinking and experience with data analysis tools and methodologies

Planning, multi-tasking, and prioritization skills

Team-oriented and collegial approach to addressing challenges

Strong people, process, and business focus

ITIL certified

Being part of a team, you will be expected to work un-supervised and manage your workload effectively

Strong communication skills

Good interpersonal and teamwork skills