customer service representative
customer service representative
Posted on :
16-10-2022
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
16-10-2022
Job Description
Accountabilities
Provide concise, quality customer service in a professional and courteous manner to both internal and external customer
Field and re-direct incoming calls to the appropriate destination
Review and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levels
Provide specialized knowledge and services to our customers with; return authorizations, order traces, complaint resolution, EDI customer setup/maintenance, company website assistance, and credit card inquiries and payments
Process return authorizations and issue return labels for our customers
Track and Trace customer orders to ensure delivery of products
Provide concise, quality customer service in a professional and courteous manner to both internal and external customer
Field and re-direct incoming calls to the appropriate destination
Review and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levels
Provide specialized knowledge and services to our customers with; return authorizations, order traces, complaint resolution, EDI customer setup/maintenance, company website assistance, and credit card inquiries and payments
Process return authorizations and issue return labels for our customers
Track and Trace customer orders to ensure delivery of products
Employment Type
Full Time
Company Industry
Call Center / BPO / KPO / Outsourcing
Key Skills
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