Business Process Owner I - Retail Banking (Hybrid)

Purpose of JobWe are looking for a dedicated Bank Business Owner Mid-Level -Retail Banking to work a hybrid schedule in our San Antonio, TX, or Phoenix, AZ Office.

As business process owner, plans, directs, and coordinates activities for moderately sophisticated and sophisticated processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate duplications, and control process performance vital to achieve efficient, effective design and execution of the process. Supports alignment of process to overall experience strategy and vision.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employees manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, or Phoenix, AZ.

Job Requirements

Primary Responsibilities:

Identifies and handles existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are successfully identified, measured, supervised, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities. Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineers customer specific process program plans in alignment with business results and enterprise strategy to achieve the level of desired performance.
Participates in the implementation of customer engagement and product development plans as functional guide bringing multifaceted perspective to leverage multiple ways of thinking while developing end-user focused process solutions.
Plans and coordinates the overall health of processes by developing control limits, supervising key performance indicators, etc.
Assists in business process risk management by using established methodologies and exercising control plans to ensure alignment with business unit specific requirements, process requirements, and business needs.
Assists in identification of business unit and business process risks across assigned activities.
Develops communication plans for customers and internal team members.
Ensures alignment between internal team members and customers across assigned business process projects and services using proactive communication and engagement strategies.
Applies reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and advise key team members.


Minimum Qualifications:

Bachelors degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
Hands on experience with process mapping and modeling and creating and validating process documentation.
Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
Proven experience with using various systems to collect and analyze data.
Knowledge of federal laws, rules, regulations, and applicable guidance to include: TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML, SCRA/MLA, OCC Heightened Standards.


Preferred Qualifications:

Loss Mitigation and/or Foreclosure Experience.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $72,900-$131,400.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.


*Geographical Differential
: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.


Shift premium
will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.


Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit
USAA Total Rewards.


Relocation assistance is
not
available for this position.
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USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.