Deskside Support L2 ( Onsite)
Posted on :
15-10-2022
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Job Description
- Provide hardware / software / network problem diagnosis / resolution via telephone & hands and feet support for all customer's end user Issues for Windows, Mac, Printers, Handheld devices and any other infrastructure equipment.
- Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
- Work closely with Support Groups like help desk, GAM peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
- Projects: perform effectively as project leader or project team member as required for all internal assignments.
- Training: Be willing to participate & provide in on the job and commercial training designed to enhance skills and support capabilities.
Employment Type
Full Time
Key Skills
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