Work with Business Analyst to develop, schedule and implement Service Cloud Capability to support business campaigns - work flexibly to accomplish this.
Develop in the Salesforce Lightning Platform.
Assist in training Business Users on the Service Cloud Platform.
Troubleshoot issues.
Develop defect fixes and enhances.
Assist in developing and maintaining Service Cloud/Marketing Cloud interfaces; this may require basic programming in Ampscript.
Utilizes interfaces with CRM system to assure a seamless tracking of Guest experience; use this information to further customise Build-A-Bear's shopping experience for the Guest.
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