Role: Genesys PureCloud support resource
Location: 100% Remote Role
Duration: 6+ months
Description
- Complete knowledge of Genesys 8x Framework and Architecture in Inbound, Outbound and eServices.
- Experience with Genesys installation, deployment, upgrades, IVR Components, Configuration Server, TServer in a Test and Production Environment.
- Person to have good debugging and analytical skills where the primary objective would be resolutions of the critical environmental issues.
- Must be able to explain technical detail and provide guidance to internal stakeholders.
- Experience in Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights.
- Good knowledge of Genesys Outbound solution.
- Integration of Genesys Components with external environment like Gateway/PBX/third party IVR Solutions.
- Good Knowledge of SIP protocol.
- Hands on experience on multimedia setup (chat & email) environment.
- Strong knowledge on designing and developing Genesys Routing Strategies and IVRs
- Good knowledge in Database such as SQL, Oracle, MySQL etc.
- Some experience of Web Services/SOA functions, backend integrations, stored procedures, and scripting is must.
- Strong exposure on CTI development, Agent Softphone, Genesys API / SDK, Gplus Adapter,Integration of Genesys solution with CRM Agent desktops.
- Should have knowledge on JAVA/.Net technology.