German Tech Support - Payment industry

Want to work and live in an international environment? Check out this position! Have you always been interested in different cultures, traditions, values and habits? Move to Barcelona and start a new job in an international company where you can work with colleagues from a lot of different cultures. Also you will be living in a city with a culturally diverse population, there are over 150 different nationalities in Barcelona. So it is the perfect place to learn more about different cultures, develop your intercultural skills and extent your international network!

For a new project, for a leader in the online payment industry, we are looking for customer service agents. As a customer service agent you will provide our customers with top class support (both technical and administrational), via telephone, chat and email.

• You will assist customers with installations and new settings of their payment terminals
• troubleshoot reported issues
• you will be responsible for maintaining a good customer relationship.

Profile

• High proficiency German with a high command of the English language (other languages are a plus).
• Call centre experience is an added value, but not required;
• Basic computer skills are necessary;
• Able to follow procedures around sensitive data;
• Flexibility and punctuality regarding working hours (shifts including evening and weekend services).

Our ideal candidate is

• Excellent oral, written and interpersonal communication skills are important;
• Has a positive attitude towards changes.
• Is a real team player with strong listening skills.
• And you are a service minded person with the ability to handle conflicts in a constructive manner;
• Disciplined and accurate;
• Patient;
• Reliable.

Our offer

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with the possibility of a bonus
• Employee benefits such as meal card, transport card and private insurance
• Free fruit and drinking water
• Growth opportunities

Location

Barcelona, Spain