Team Leader
Posted on :
12-10-2022
Employer Active
2 Vacancies
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Job Description
Role : Team Leader
Exp : Minimum 1 Year into Team Handling (Non Voice Process)
Shift : Rotational Shift (5 Days Working)
Salary : Up to 3 LPA
Location : Ambattur, Chennai
Roles and Responsibilities
- Manage team of 15 to 20 Team Members
- Managing Team Performance Productivity // Quality // Shrinkage // Attrition
- Coaching new team members
- Review processes and come up with recommendation which can help to improve overall performance / CSAT
- Identify TNI and bridge process gaps
- Weekly monitoring and coaching to team members
- Floor support and handling escalations
- Manage and achieve IC targets
- Maintain AHT levels as per the given targets for different tenure bucket
- Basic knowledge of computers and MS excel
- Experience in handling a team and ability to manage team members and subordinates - Preferred
- Strong supervisory skills
- Excellent written and verbal communication skills in English
- Organized and Methodical
Skills :
Employment Type
Full Time
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