Healthcare Operations Manager
Healthcare Operations Manager
Posted on :
11-10-2022
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Salary
Not Disclosed
Salary Not Disclosed
Posted on :
11-10-2022
Job Description
Act as a single point of contact and line manager for the Administration team and take responsibility for ensuring proactive support to the firm.
Have working understanding of the functional aspects of each of the teams/areas that will report to you and take the lead on meetings with the Client as needed.
Drive the OH agenda and ensure Goldman Sachs are advocates of the service - consistently drive high customer service standards and respond to issues and risks in a timely manner, escalating to the Occupational Health Manager as appropriate.
Lead on project developments with the Client and other stakeholder as required
Develop guidelines and procedures to improve customer service experience and deliver staff training to ensure consistency in approach
Develop local quality measures to ensure consistency of process and customer service policies are adhered to
Ensure compliance with all legal and quality standards (including GDPR)
Productivity tracking and management of all Administration staff
Have working understanding of the functional aspects of each of the teams/areas that will report to you and take the lead on meetings with the Client as needed.
Drive the OH agenda and ensure Goldman Sachs are advocates of the service - consistently drive high customer service standards and respond to issues and risks in a timely manner, escalating to the Occupational Health Manager as appropriate.
Lead on project developments with the Client and other stakeholder as required
Develop guidelines and procedures to improve customer service experience and deliver staff training to ensure consistency in approach
Develop local quality measures to ensure consistency of process and customer service policies are adhered to
Ensure compliance with all legal and quality standards (including GDPR)
Productivity tracking and management of all Administration staff
Employment Type
Full Time
Company Industry
Key Skills
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