Technical Support Specialist
Posted on :
11-10-2022
Employer Active
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Are you passionate about new software and applications in production that impacts the betterment of millions of lives? Our mission at Orangepeople is to enable our client's success by building, deploying, and managing a highly available, cost-effective solution that helps the end customer. We are looking for a Technical Support Engineer to provide enterprise-level assistance. The role would provide you an opportunity to be a part of a global entertainment company.
Responsibilities:
- Provide expert off-hours production support of critical 24x7 Clarity PPM production processes & integrations to support all portfolio, project, time entry resource & financial forecast reporting for the company & Digital organization.
- Executes, monitors, troubleshoots, determines root cause and validates jobs/processes for all regular sustainment activities to ensure uptime and reliability of existing Clarity PPM and integrations.
- Resolve most common PPM integration issues and escalates complex issues to Sustainment Lead when unable to resolve.
- Perform administrative and data reporting tasks as needed.
- Support change management and vendor-planned maintenance validation activities as needed.
- Follows the policies and procedures of the department.
- Assists in the creation of Standard Operating Procedures, documentation and training.
- Provide excellent service to end-users as needed.
- Respond to and update support tickets as needed.
Basic Qualifications:
- Minimum 3-5+ years of progressive experience as a Clarity backend Administrator.
- Advanced level knowledge of Clarity PPM tool functions and capabilities (e.g. Clarity Security, Resource Management, Portfolio Management, Financial Management, Time Management modules/UI).
- Prior experience supporting Clarity PPM application with SAP/ERP integration.
- Able to independently troubleshoot Clarity PPM integrations production issues.
- /Experience providing Clarity PPM Level 2, & Level 3 support.
- Excellent oral, written, and interpersonal communications and documentation skills.
- Excellent analytical, debugging, and technical problem-solving.
- Strong commitment to quality & excellence.
Technical Skills:
Clarity PPM in web hosted environments, SFTP, SQL, NSQL, Oracle.
Preferred Qualifications:
Globalscape, AWS, Python, GEL Scripting, XOG Processing, ServiceNow, Slack.
Required Education: Bachelors in Technology field.
Additional Responsibilities:
- Participate in OrangePeople monthly team meetings, and participate in team-building efforts.
- Contribute to OrangePeople technical discussions, peer reviews, etc.
- Contribute content and collaborate via the OrangePeople-Wiki/Knowledge Base.
- Provide status reports to OrangePeople Account Management as requested.
About us:
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & technologies, innovative training & education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and strong process/methodology orientation.
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & technologies, innovative training & education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and strong process/methodology orientation.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
