Senior Customer Success Engineer Energy Solutions m/f/d

Customer Success at TWAICE aspires to help our customers to accelerate their transition to E-Mobility & green energy, leveraging the power of the TWAICE Predictive Analytics Platform. To this end, TWAICE invests in a dedicated Customer Success team that is ultimately responsible for the complete post-sales lifecycle of our customers. The Customer Success team is committed to empowering customers, gaining maximum value from our products, and ensuring contract renewals and growth. Join one of the fastest growing professions, in one of the fastest growing industries, at TWAICE. This exciting role requires both business and technical acumen as well as excellent interpersonal and organizational skills. You will be an early member of a small and growing team, with the opportunity to act as trusted advisor to our customers by proactively supporting them throughout the entire lifecycle. You will gain a deep understanding of our solutions to help our customers be successful and achieve their goal of a battery-powered future.

Tasks

• Lead the technical launch of new customers together with our CSMs
• Provide training and support for technical enablement of our customers and drive a positive customer experience across the entire life cycle
• Develop deep product expertise with the TWAICE Battery Analytics Solutions and apply it to help solve our customers most challenging problems
• Drive and escalate customer technical issues with internal stakeholders
• Gather customer feedback and requirements to contribute to product development and efficiently work with our product team
• Up to 20 % travel for customer meetings, customer launch or on-site support

Requirements

• 5+ years of hands-on technical experience in the field of Energy Storage Systems
• Master or higher degree in Engineering or Science
• Deep, technical understanding of Energy Storage Systems and lithium-ion batteries
• Analytically minded, innately curious and with a proven ability to execute in a customer-focused environment and nurture and advocate for customers across a cross-functional organization
• Thoughtful communicator with clear and concise verbal and written skills in German and English
• Ability to collaborate and communicate with both technical and non-technical teams
• Strong organizational skills, with the ability to manage and prioritize multiple projects at a time and drive them to successful completion
• Enthusiastic, proactive, positive-minded, customer focused, and service-oriented, with a passion for exceptional user experience
• Thrive in a fast-paced startup environment If you find yourself wondering whether to apply or not because your profile does not match our description 100%? We are more than happy to receive your application - for us, motivation and drive to succeed can be worth more than matching all the listed qualifications.

Benefits

• Apart from you having a meaningful activity in one of the most exciting areas of our time, we care about your mental and physical health. We care about your flexible working time and your time off, about your social environment and your personal growth. A very competitive salary
• Training budget 2000 /year and further training possibilities within the company
• Free healthy breakfast, free healthy lunch, free snacks, drinks and coffee
• Free access to a tool of your choice (skillshare or coursera)
• Gympass Membership (subsidized access to gyms - not only for you, but also for your family and friends)
• Flexible working hours and flexible homeoffice - work wherever and whenever you want
• Mobile and remote working (working from another city? No problem!)
• A high degree of personal responsibility, creative freedom and opportunities
• Strong team culture with regular team events and off-sites (Summer and
• Christmas party, at least one big off-site, Oktoberfest (Wiesn) event, Cocktail and
• Movie nights once a month, regular team and sports events, company kitchen with cooking events)
• International team and relocation budget of 800
• Borrow our e-Golf for private purposes and free EV-charging at our company
• Book circle (Order a book via TWAICE - we pay for it, you read it)