Help Desk Anst I

Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages.

Skills
Candidate must have the ability to identify, research and resolve basic technical problems in a Windows environment. Candidate would need to have acceptable customer service skills, ability to document and track requests for assistance and escalate unresolved issues to higher level support in accordance with established policies and procedures.

Experience
Basic experience with Windows Hands-on experience with MS Office 2010 Applications, Internet Explorer and Outlook Basic experience with Dell & HP laptops and desktop computers, Ability to learn and work within Active Directory user, group and computer accounts Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers Knowledge of security applications including antivirus software a plus Knowledge of Blackberry, Android and iPhone a plus

Education
2+ Years with HS or 2+ Years with AA or 0+ Years with BS

Additional
Please prepare compelling candidate summary to include the below - Candidate availability to interview: Candidate availability to start: Candidate's current interview activity and job leads: Candidate's current employment status:

Skills :