IT Field Service // Sarasota, FL & Ft. Myers, FL

Hello

we have an opening for the position of Desktop Support , if you are looking for it, please let me know , give me a call or send me your updated resume.

Desktop Support

Project Location Sarasota , FL

Contract Role - W2

Provide direct Face-to-Face world class end user support
experience with an emphasis on quality resolutions
Help improve end user's productivity by completing triage,
offering advice, teaching and developing solutions to common
challenges with office products and capabilities
Provide hardware break/fix support and warranty support for
current desktop, laptop, tablets and workstation devices
Provide operating system and application support to diagnose
and resolve unique, non-recurring problems
Reimage systems as required
Identifies potential escalations and proactively alerts
management as needed.
Partners, as required, with other IT teams as appropriate to
ensure problem resolution is obtained and, if necessary, root
cause is identified
Recommend and/or performs upgrades on systems
Work with procurement staff to purchase hardware and software
Complete installation and testing of computers and peripherals
within established standards and guidelines
Provide basic support for mobile devices and printers
Provide primary support to executive users
Provide equipment move services
Ensures configuration and inventory management database
entries are complete and accurate
Provides time / resource estimates for assigned tasks including
time tracking activities
Local travel as needed
Perform other duties as assigned
Asset Inventory
Procurement activities, as assigned