Restaurant Operations Manager- High End Golf Resort

Operations Manager for famous and upscale golf resort

The Restaurant Manager is responsible for creating a fine dining experience that creates and
ensures a positive and memorable guest dining experience. Will be accountable for overseeing
all day-to-day operations of the Restaurant and In-Room Dining Services from planning to execution of all Forbes Five Star and/or Four Diamond Standards, quality assurance, inventory of supplies and disposable goods, forecasting business levels, front-of-house related responsibilities. Will provide collaborative leadership working closing with the Executive Chef and/or Chef de Cuisine in attracting and retaining top talent, and creating a great place to work atmosphere for all Associates. The In-Room Dining Service is in the Restaurant, and serves as a mix of family friendly and fine dining in the comfort of our
guests hotel room. This position is a key leadership role within the Food and Beverage Departments management team.

Essential Functions:
Restaurant Management
Direct, plan, supervise, and monitor the day-to-day operations to ensure that each dining shift and in-room dining services run flawlessly from an execution and guest experience standpoint
Working closing with Executive Chef and/or Chef de Cuisine to attract, select, and retrain top talent, and creating a positive and professional work atmosphere
May assist Executive Chef and/or Chef de Cuisine and culinary team on menu
recommendations; works closely with sommelier on wine offerings
Develop, coach, and engage Associates to ensure teamwork, and Associate
satisfaction and recognition
Financial Management
Oversee weekly, monthly, and quarterly accounting for revenues and expenses Review resort daily financial report and respond accordingly
Manage salaries and wages, and operating expense in-line with the approved financial plan and budget
Guest Satisfaction
Ensures and reinforces Forbes Five Star and/or Four Diamond Standards are achieved and sustained
Interact with guests utilizing brand standards, providing the guest with
information about the resort, and highlighting unique features and offerings
Owns and solves and any guest concerns or complaints in a timely and extraordinary guest-centric manner
Associate Engagement
Train and develop staff, ensuring performance quality and memorable experiences for guests
Coach, manage, evaluate, and provide performance feedback to a diverse,
predominantly professional level staff
Create standard operating procedures that establish clarity and consistency, drive accountability, and ensure safe operations and sound execution of all restaurant management activities
Create work schedules to ensure adequate staffing; during dining periods is present and continuously moves through the dining room, assisting Associates when necessary, interacting with guests, and generally overseeing that the fine dining service meets/exceeds the restaurants standards

Knowledge, Skills, and Abilities Required:
Bachelors degree in hospitality management or 4-5 years equivalent fine dining
restaurant management work experience
Experience in a Forbes 4 or 5 star rated restaurant is preferred; superior customer/guest relations experience required
Strong wine knowledge preferred
Must have proven leadership and communications skills to easily establish rapport with FOH and BOH peers and Associates
Excellent managerial, accounting/finance skills, and computer/systems proficiency
Proven track record of staff development and retention
Possess an outgoing professional, collaborative, and positive demeanor in all interactions
Be able to multi task; adapt to change; and problem solve with finesse
Strong organizational and time management skills
Must be able to speak English

Additional Requirements:
Communicate all resort news to Associates as needed; conduct daily stand-up meetings with Associates/team
Attend all mandatory meetings within F&B department and resort
Must be able to lift/pull/push/carry approximately 10-30 pounds
Must be able to stand continuously for 90-95% periods of time