IT Engineer Support Analyst

A Global Asset Management firm is seeking an IT Engineer Support Analyst to cover 1st/2nd line support.

About the job

A global asset management firm operating in the worlds main financial markets.

Key responsibilities:

Interact with the global IT team assisting them in daily operational tasks for all IT infrastructure;

Use a ticket system daily for tracking time and updating management on tasks being completed;

Setting up video conferencing calls for Directors and employees;

Relationship with external service providers;

Experience with Gmail, Google profiles and also integrating Gmail to Microsoft Outlook;

Requirements

Skills required:

Bachelor of Computer Science (or related), or equivalent of 3-5 years experience as IT Support Engineer Analyst;

Proactive and Resilient profile to understand, think and solve user issues quickly;

Good level of technical troubleshooting skills;

Good verbal communication skills will be essential;

Excellent written skills for communication with second language users, as well as creating and updating documentation;

The ability to cope well under pressure and to be able to correctly delegate tasks with different urgencies;

Experience with technologies such as Active Directory, Windows10, networking, cloud (MS Azure), printers, telephone system, and CCTV system;

Experience using online video conferencing systems e.g. Zoom, Teams, Webex, Skype;

Application support will be part of the daily routine supporting Bloomberg, Reuters, Broadcast, Microsoft Office, Haver, CEIC, and other financial applications;

Benefits

25 days holiday, Pension, Private Medical and Dental Care

This is a rare opportunity to join a growing International Financial Asset Management company, if you are interested, please apply now!

Skills required: Bachelor of Computer Science (or related), or equivalent of 3-5 years experience as IT Support Engineer Analyst; Proactive and Resilient profile to understand, think and solve user issues quickly; Good level of technical troubleshooting skills; Good verbal communication skills will be essential; Excellent written skills for communication with second language users, as well as creating and updating documentation; The ability to cope well under pressure and to be able to correctly delegate tasks with different urgencies; Experience with technologies such as Active Directory, Windows10, networking, cloud (MS Azure), printers, telephone system, and CCTV system; Experience using online video conferencing systems e.g. Zoom, Teams, Webex, Skype; Application support will be part of the daily routine supporting Bloomberg, Reuters, Broadcast, Microsoft Office, Haver, CEIC, and other financial applications;