Social Health Specialist
Social Health Specialist
Posted on :
18-11-2022
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Job Description
This position provides technical assistance, coaching, and training to the Client community-based organization network in areas related to Organization service delivery of social health services, as well as related payment, system integration, and liaison activities for organizations in the social health network, both contracted and potential partners. This role requires a high degree of collaboration, coordination, and influence with multiple internal and external stakeholders, and all work will be conducted through the lens of improving health equity for all vulnerable populations. You will report to Population Health Portfolio Manager.
Responsibilities:
Partner Support & Technical Assistance
- Develop and maintain effective working relationships across the social health network.
- Obtain and review partner indications of contract interest and service contract bids; support regional community health leaders in identifying potential partners to enhance the network, and in determining partner readiness, fit, and scope of services.
- Conduct new social health payment partner orientations; train partner staff on the company administrative processes.
- Provide technical assistance to partners on the development of reliable workflows and processes related to service delivery operations, service documentation, payment activities, reporting and compliance requirements.
- Support the development of community-based delivery of health services for the social health network.
- Conduct site visits as needed to support and maintain effectiveness, deliver technical assistance, and participate in audit and improvement activities.
- Research partner questions and connect them to appropriate resources; coordinate resolution of root cause of partner issues and concerns.
- Assists with the contract development process and general administration related to those contracts.
- Help address contractual issues, complaints, and concerns in assigned areas.
Internal Liaison
- Participate on interdepartmental initiatives and teams.
- Attend company events, serving as an integral team member.
- Work closely with other internal departments to help address processes that affect partners and support the resolution of issues.
- Provide support on planning and facilitating collaborative meetings.
Project Management
- Lead a variety of small improvement projects relating to process development and optimization with network partners; projects may span across multiple geographies.
- Using project management knowledge, identify appropriate teams, including internal staff, external partners, and community groups required to meet project goals.
- Compile assessment information, document needs, and create work or project plans.
- Apply appropriate improvement tools and technology essential to meeting project goals and communicate with other departments as directed.
- Establish and ensure effective channels of communication for reporting on project status, coordinating changes, and making decisions.
- Collaborate with others to ensure the coordination of development and planning efforts between multiple external community organizations and internal departments.
Administration
- Contribute to relevant policies and procedures.
- Support administrative tasks related to partner information sharing and partner reimbursement as needed.
- Provide information on company program development and initiatives.
Requirements:
- Minimum 4 years' relevant experience relating to community-based organizations or the delivery of social health services. Experience should include work in one or more of the following areas: public health, population health/design, health literacy, community-based organization operations, project/program coordination, advanced administrative support, or human service delivery.
- Valid driver's license, acceptable driving record, and automobile liability coverage or access to an insured vehicle.
- Knowledge of managed care and the Oregon Health Plan
- Familiarity with community-based organization operations and services
- Requires travel outside of the workplace at least weekly; the employee's personal vehicle may be used. Driving infractions will be monitored in accordance with organizational policy.
Preffered:
- Experience related to social health payment innovation, in particular those developed for use in the Oregon Health Plan for Coordinated Care Organizations.
Equal Employment Opportunity Policy
Talent Advisory Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Talent Advisory Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Employment Type
Full Time
Key Skills
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