Senior Operation Analyst

Title: Senior Operation Analyst

Duration: Contract

Location: Remote

Position Description (scope of work or brief narrative):

As a Senior Operation Analyst, you will analyze federal & state regulations for food and cash programs like SNAP, TANF, etc. and support and maintain state integrated eligibility system. You will be responsible to lead and guide the team for maintaining and operating java applications. The analyst will also be responsible for maintaining and troubleshooting high performance mission critical applications to meet the company's strategic objectives.

Responsibilities:

• Analyze federal and state regulations for Food and Cash programs like SNAP, TANF, etc.
• Perform routine operations tasks i.e., monitoring incident management tool, initial triage, produce reports, stat files,
• Responsible to lead and provide guidance to other Operation team members on day-to-day project operation activities,
• Troubleshoot errors and application issues via periodic testing, help desk tickets, and other methods,
• Prioritization and Escalation of the incident based on business needs for the software and any issues they are experiencing,
• Replicate production issues in lower environment based on the details provided in the incident management tool,
• Perform initial triage of production incidents to identify code or data issues,
• Provide application support for business users,
• Diagnose incident, define and co-ordinate the implementation of solutions individually and with other team members,
• Work with software vendor to have application issues fixed, both short term and long term,
• Perform root cause analysis and share the report with the team,
• Understand the business requirement of the project and validate test coverage,
• Verify and validate the test scenarios based on business requirements,
• Verify data in production environment to ensure the data is reconciled, related, and reasonable.
• Execute identified test scenarios and test cases using test data identified and document the test results for any production issue fixed in lower environment,
• Identify, document and report defects / incidents in Test management tool with issue description, steps to reproduce, screenshots and proper defined severity and priority,
• Perform sanity testing to ensure that the code changes introduced are working as expected,
• Communicate with Developers on issues and suggest remediation,
• Participate and contribute to the on-going development of the team by sharing information, knowledge, expertise, and lessons learned on a regular basis,
• Resolve Incidents, Service requests and raise/track change request & problem tickets to closure.

Basic Skills & Qualifications:

• 4 or more years of experience with State integrated eligibility systems operations and/or implementation as a functional consultant or equivalent positions like Business Analyst, Process Analyst, etc.
• Able to play an active role in an operations and maintenance project with excellent troubleshooting skills
• Working knowledge on deploying Java application into WAS/JBOSS
• Integration knowledge with Rule engine i.e., Corticon, LDAP integration using API's
• Working knowledge of SVN/GIT for configuration management, code check in/checkout merging etc.
• Working knowledge of Rational Application Developer or higher
• Working knowledge of CI- CD pipeline using Jenkins.
• 4+ years of work experience
• 4+ years of experience in eligibility systems determining eligibility and benefits for Food and Cash programs like SNAP, TANF, etc.
• At least 4+ years of experience with sound technology understanding of Java /J2EE.
• At least 4+ years of experience in development, testing, deployment of applications using of Java, J2EE, JSP, JavaScript, Html5, Spring MVC, Spring Security, Spring Workflow, Hibernate, Webservices (SOAP/REST), Jasper
• Working knowledge of DB2, SQL/ TSQL queries
• Excellent written and verbal communication skills for communicating testing requirements, cases, and scenarios.
• Proven ability to engage with clients on day-to-day work without supervision
• Preferred Skills & Qualifications:
• In addition to Food and Cash knowledge, basic knowledge of Medicaid program regulations will be a plus

Educational Requirements:

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive, relevant work experience in lieu of every year of education. Candidate's that have completed a Master's degree program strongly preferred.