Below is the Job Description for your reference:
Job Title: IT Technician Onsite
Location: Lincoln Hospital The Bronx, NY 10451
Contract Duration: 6+ Months
This position include Traveling
Principal Duties:
General tasks and responsibilities will include:
- Develop an understanding and use of Apple devices system management tools, utilizing Jamf, Apple Business Manager, Device Automation, Enterprise Connect along with aptitude for process improvements and automation.
- Troubleshoot and resolve macOS, iOS, iPad OS devices, sleds and peripherals, with the ability to identify and proactively resolve ongoing device issues
- Coordinate device operating system upgrades, ensuring notifications are sent out about scheduled downtime required to complete the upgrades
- Test upgrades and applications for Apple device deployments leveraging service automation tools.
- Assist with consulting with device and application engineers to test solutions for desktop and device application solutions, including configuration management, repairs, maintenance, or operations of the Hospitals end-user devices
- Promptly analyzing incident tickets; end-user incoming call problems; and support requests to determine restoration strategy and approach
- Providing direct, over the phone or remote troubleshooting of end-user devices and coordinate with local technical staff as appropriate to resolve issues in a timely fashion.
- Required to travel to the various facilities within the five boroughs to provide onsite support and proactive maintenance as needed
- Where and when restoration activities are beyond the scope, escalate within the End User Innovations team to have the issue resolved
- Use diagnostic tools to troubleshoot problems associated with network connectivity; workstation hardware or software and applications; leveraging tools capabilities and methodologies to load, copy and customize operating system configurations
- Performs general preventative and remedial maintenance tasks on end user devices and any other authorized peripheral equipment.
- Performs walkthroughs of the facilities to validate and physically verify the location of supported equipment
- Primary provide onsite support at Coney, Kings, Seaview and Woodhull along with proving secondary support at all other facilities. Subject to change to meet the System wide support requirements
- Performs work in compliance within specified warranty requirements and returns defective equipment or parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory
- Accurately and promptly record incidents and service request ticket work logs and service restoration activities in the incident management system with the date, time and restoration activities summaries
- Maintains, follows, and consistently demonstrates a general knowledge of EITS and Hospitals guidelines, processes, practices, and procedures
- Ensures that there is enough support to clients and provide friendly customer service to end-users and for local project implementations
- Prepared and willing to do any other reasonable instruction or task on time and correctly
- Managing time efficiently, effectively, set priorities appropriately, schedule calls, able to maintain professional demeanor under stress and operates within the standard operating procedures
- Adhering to attendance and timesheet policy standards