German Customer Service Sales Representative

Looking for an exciting and challenging opportunity in a young international and dynamic environment? Do you love talking to people? Then this is the job for you! For one of the biggest names in Tech we are looking for an Sales Representative.

Tasks

• Mainly handle inbound activity (calls, emails, chat, tasks)
• Fast and effective response to inbound emails
• Outbound calls when necessary to solve issues with already bought products
• Quote creation and follow up
• Ensuring personal knowledge of the Store portfolio and Post sales process s are maintained
• Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

Requirements

• Advanced level of English + native market language
• Strong communication skills
• Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
• Customer Driven and motivation to work in sales
• Achievement and target oriented
• IT knowledge and technical understanding
• Minimum of 1 year relevant experience
• Strong personal interest & curiosity in IT products and applications
• Real capability to listen to customers
• Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
• Exceptional customer facing and customer care skills

Working hours: Mon-Frid 8:30 - 17:30

Location: Valencia