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You will be updated with latest job alerts via emailWe believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Location - Oxford hybrid (2-3 days a week office attendance)
About Tripadvisor
Tripadvisor, the world's largest travel site*, is on a mission to enable travelers to unleash the full potential of every trip. With over 600 million reviews and opinions covering the world's largest selection of travel listings worldwide covering approximately 7.5 million accommodations, airlines, attractions, and restaurants -- Tripadvisor provides travelers with the wisdom of the crowds to help them decide where to stay, how to fly, what to do and where to eat. Millions of travelers come to TripAdvisor each day to plan and book the perfect trip and holiday rental properties provide space, privacy, amenities like home and great value.
What you ll do:
As a Customer Service Advisor for Tripadvisor Rentals you will undertake a variety of duties from troubleshooting technical Issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. Using all available knowledge tools and resources to achieve the defined KPIs you will be required to quickly diagnose and triage issues, resolve incidents and/or dispatch to the next resolving group according to the escalation process. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction.
Your key responsibilities will include:
The ideal person for this role will be:
We strive to create an accessible and inclusive experience for all candidates.
Full Time