Dutch Customer Service agent

Do you have good communication skills, do you have a feeling for empathy and would you like to help people? Would you like to work as a customer representative for one of the biggest names in telephony? Do not hesitate and apply directly for the position.

Your role

• As a customer service employee you are responsible for a good relationship between you and the customer.
• With your voice and a nice offer you put a smile on the face of the customer.
• Be commercial and like to sell
• Also keep that Voice quiet now and then and listen carefully to the customer.

In addition, you should also:

• Provide a suitable solution to the customer.
• Helping and advising the customer where necessary.
• Answering customer questions regarding his invoice, technical support or about the products and services the company offers

Tasks

Your role

• As a customer service employee you are responsible for a good relationship between you and the customer.
• With your voice and a nice offer you put a smile on the face of the customer.
• Be commercial and like to sell
• Also keep that Voice quiet now and then and listen carefully to the customer.

In addition, you should also:

• Provide a suitable solution to the customer.
• Helping and advising the customer where necessary.
• Answering customer questions regarding his invoice, technical support or about the products and services the company offers

Requirements

Profile

• Very good oral and written knowledge of the Dutch language.
• You learn quickly, you are good at multitasking and you can react quickly and adequately.
• Proven skills in interpersonal communication.
• Service-oriented trait; kindness should be second nature to you.
• Has a pleasant telephone voice.
• Loves competition, and preferably likes to win.
• Basic computer skills.
• The candidate must have at least one year of continuous experience in one of the TelCo projects (Orange/TelNet/Proximus ) in a customer service role.

Benefits

Benefits

• An attractive fixed salary
• bonus after 3 months.
• One month of free housing (For candidates who live in distant cities or come from abroad.)
• Possibility of advance payment on salary.
• A permanent contract after your trial period.
• Full social package (pension and all other benefits...)
• Medical insurance.

Working hours: The workload is not overwhelming at all. A typical agent may receive between 40 to 50 calls per day.

• Project time Line : 7:00 to 9:00 PM
• Working days : 5/7 but the project is open 7/7 and days off are also on rotation
• Planning mode : Shifts
• Hours per week : 44hrs per week

Rabat, Morocco