Italian and German Customer Experience Specialist

For our customer, a global leader in the travel industry, we are looking for a customer experience specialist. In this role you give customers the best possible experience when they have questions on their bookings.

Tasks

Main tasks and responsibilities

• To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
• Understand and deliver business strategies and improve customer services through the execution of self-service
• Accountable for meeting individual and team goals (KPIs)
• Continuously identify work process improvements and communicate to Team Leaders and (or) Managers.

Requirements

Work experience and knowledge

• Must have advanced command of spoken and written German & English or Italian + English language (level C1 or higher according to The Common European Framework )
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Willing to work on rotating shifts, public holidays, and weekends
• Ability to work in both a team environment and independently
• Demonstrate high degree of integrity and confidentiality

Benefits

Benefits

• Permanent contract (40 hours per week)
• 5-day work week
• Competitive salary
• 4 weeks paid training
• Discounted hotel accommodation; anywhere in the world
• Exposure to travel industry
• Career advancement opportunities at any of our office locations globally
• Work culture: balance in work and life
• Work environment: multinational
• Dress code: smart casual
• Strategic office location

Budapest, Hungary