L2 IT Resident Engineer
Posted on :
18-11-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1687294
Provide onsite and desk side support services to end users.
Troubleshoot PC related problems at the direction of TCS level 2 or SPOC.
Complete incidents and requests within SLA in pressurized environment.
Build, configuring and troubleshoot Install Gold image on Customer PC and laptop applications and hardware components.
Ensure tickets are updated on a daily basis.
Support meeting room environment and video conferencing.
Support printers, scanners and other peripherals.
Support mobile devices, such as iPads, iPhones and Android devices.
End-User Data back-up and restoration when required in the course of a service incident.
Smart hands support for data center equipment as per required SLA (in specified locations)
As directed by TCS Tech support will assist in troubleshooting the data center devices
Replace defective components cards in data center equipment s as advised by TCS Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
Import /Export tapes to the tape libraries as advised by TCS tech support.
Technical skills:
a) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
b) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
c) Proven analytical, troubleshooting and problem-solving skills.
d) Proven ability to multi-task, effectively determine priorities and meet SLA s.
e) Excellent communication relationship-building and internal customer service skills.
Requirements
Experience required:
Minimum 3 years of onsite experience is required
Must have experience of using a Call Logging system.
Must have good working knowledge of Windows 7/10 and related Office applications.
Support experience of MACs would be beneficial
Knowledge of mobile devices, Androids and iPhones
Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
Familiarity with Microsoft SCCM.
Ability to replace defective parts, as identified by TCS.
Excellent hands-on experience in installation and troubleshooting DC equipment s, Rack and Stack of the DC equipment/cable
Excellent communication is mandatory in English and Japanese language
Experience required: Minimum 3 years of onsite experience is required Must have experience of using a Call Logging system. Must have good working knowledge of Windows 7/10 and related Office applications. Support experience of MACs would be beneficial Knowledge of mobile devices, Androids and iPhones Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components. Familiarity with Microsoft SCCM. Ability to replace defective parts, as identified by TCS. Excellent hands-on experience in installation and troubleshooting DC equipment s, Rack and Stack of the DC equipment/cable Excellent communication is mandatory in English and Japanese language
Employment Type
Full Time
Key Skills
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