Provision applications/services, as well as customer services on the core infrastructure
Respond to customer calls and address their requests for service troubleshooting or re-configuration within the parameters of their subscribed service and SLA
Implement server/network builds/installs and application installs/upgrades, as well as applying software patches to any component within the digital services software
Maintain system/network documentation, operational logs, and all manuals of processes and procedures used throughout normal operations
Continuously develop knowledge and skills in digital services operation in cloud environments, particularly with regard to our own architecture and digital platforms
Participate in a 24x7 call-out rotation should a requirement develop if business need is required
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