Desktop Support Engineer/IT Support Engineer - German speaking

Tasks

Desktop Support Engineer /IT Support Enginer

Location: Albstadt, Germany Physical presence onsite needed

Type: Fulltime Permanent OR Fixed Term Employment

A1/A2/B1/B2 or Fluent German language skills required

Job Description

• The IT Technical Support Assistant will be responsible for performing the maintenance and upkeep of computer equipment; assists in the administration of computer networks, supporting users in the areas of hardware and software, including assembly, repair and settings.

Essential Functions (main responsibilities):

• German Fluency is Mandatory
• 2+ years of experience in IT Support dealing with a
  manufacturing environment (Preferred);
• Provide assistance
  in the first level of
  support to the end user and ensure working through the
  Central Service Desk support for all the User tickets;
• Provide support to computer users, assembly, setting up and configuration of equipment and software from users, as well as carry out repairs;
• Inventory control of existing hardware and software, Register new starters and follow up maintenance contracts and
  warranty periods;
• Provide training for users in the available applications,
  providing support in solving problems;
• Contact software suppliers for troubleshooting of
  acquired applications;
• Make OS setup (Windows 7, Windows 8, Windows 10 and all
  future OS releases, perform network printer setup, software installation and configuration (package Microsoft Office
  365, browsers, ERP systems), and setup networked computers (Kaseya platform) or
  any other new tool sets which are introduced at the site.
• Equipment assembly and deployment of the systems used, as
  well provide training for the users;
• Receive and organize all equipment into the IT department
  stock, testing and selecting parts for use in the computer equipment park;
• Ensure internal computer cleaning, printers basic
  maintenance, as internal cleaning, toners change, cartridges, fuser rollers and
  rubber;

Requirements

• Work with the global asset manager and participate in the
  review process of new software and applications software procurement at the
  local level;
• Ensure equipment maintenance and conservation;
• Make backups and other security procedures of stored
  data;
• Create and implement restriction procedures of access and
  use of network, such as passwords, drives elimination, etc.;
• Install update software and make other adaptations /
  modifications to improve equipment performance;
• Participate in the analysis of parts / accessories and
  computer materials requiring specification or configuration;
• Prepare monitoring reports of the technical work done;