IT Software QA Specialist

SUMMARY:

To develop, maintain, test and debug tests for software to meet defined requirements and to design, implement, test, debug, document and maintain test scripts.

RESPONSIBILITIES:

Becomes familiar with most aspects of the application including reports, parameters, claims management, intake services, carrier/client interfaces and vendor/business partner interfaces.

Analyzes user needs as required; assists in design of tests to verify that end user needs have been met.

Develops and modifies software test scripts and test plans to verify systems meet the specifications outlined in data processing requests; develops and maintains software test script and test plans to verify systems meet requirements of insurance carrier and regulatory groups.

Tests and verifies assigned projects; assists in testing projects for members of the programming staff.

Investigates call escalations from the support staff; makes necessary corrections to data and/or software tests.

Follows pre-established standards and guidelines as they pertain to design and development of tests and test plans.

Maintains up-to-date knowledge of current quality assurance tools and other technology advances.

Delivers and maintains the highest quality of customer services to our clients.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

Performs other duties as assigned.

Supports the organization's quality program(s).

SKILLS & KNOWLEDGE:

Knowledge of software testing and test design

Good oral and written communication skills

PC literate, including Microsoft Office products

Analytical and interpretive skills

Strong organizational skills

Excellent interpersonal skills

Excellent negotiation skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

EXPERIENCE:

Five (5) of information technology/computer science experience or equivalent combination of education and experience required, including two (2) years testing and/or business analytical experience. Experience in interpreting user requirements and development of business application tests strongly preferred.

EDUCATION:

Bachelor's degree from an accredited college or university preferred. Information Systems or Computer Science major preferred.

WORK ENVIRONMENT:

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking

NOTE:

Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.