IT Infrastructure Technician

Trained in multiple technologies to provide manufacturing critical support for devices, printers, networks (including wireless), applications, and VoIP phones for a plant site.

Be hands-on support for any site/mfg. issue resolution and improvement needed.

• User Support:
  • Responsibilities range from installation, diagnosing, repairing, maintaining, and upgrading computer hardware, peripherals and equipment to ensure optimal workplace performance.
  • End to End support of User and local escalation for problem resolution
  • Support of Change Management impacting Users
• Network (including wireless): Assist with troubleshooting local and wide area network problems. (e.g., HW support, console to device, check status and performance.)
• Server: Assist with troubleshooting, maintenance, and repairs. (e.g., HW support, Manage Backups, check status, and performance)
• Phones (VoIP):
  • Install, configure, support VoIP
• Mobility devices:
  • Configure and support company cell phones with MDM.
• Desktop: HW support, problem resolution, special SW install & support, vulnerability mgmt., KB updates, Compliance mgmt., and inventory mgmt.
• Lab & Mfg. Critical Application and Computer Support:
  • Disaster/Data Recovery for Critical/Lab PC's (e.g. PCN/OMN Computers)
  • Process Control support (e.g. Security patching, hardware and network support)
• Application Support:
  • Office365
  • Access 97-2016 (Mfg. dB support)
• Site Desktop Special Project Leader/Coordinator
• Printers:
  • Responsible for procuring, configuring and supporting non-Ricoh critical printers.
  • Provide SW support and site contact for Ricoh devices.
• Security: Manage compliance and response to Security issues and requirements for client devices
• Develop and maintain systems documentation and procedures
• Must be able to lift 50 lbs.

Formal Education & Certification

• Two-year Information Technology degree from an accredited post-secondary school or at least two years' experience supporting more than 200+ networked devices in a commercial setting.
• CompTIA A+ or similar certification preferred
• CompTIA Network+ or similar certification preferred but not required.
• Must be/stay up to date with current computing technologies and trends.
• Must be available for emergency, off-hours (24X7), and call-in support as necessary to keep manufacturing critical systems running.

Knowledge & Experience

• Demonstrated ability to support and maintain computers and networked devices.
• Demonstrated working knowledge of current computing and communications devices and protocols
• Advanced knowledge and hands on experience with Microsoft Office and Office 365.
• Analytical and problem-solving abilities, with keen attention to detail
• Experience working in a team-oriented, collaborative environment

Personal Attributes

• Strong interpersonal, customer service, and relationship-building skills.
• Strong oral communication skills.
• Strong ability to learn
• Strong ability to navigate resolution of complex issues
• Ability to present ideas in user-friendly and easy-to-understand way
• Self-motivated