Technical Support Online Banking (Flemish Speaker)

This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees they are looking for new members to join their multilingual team based in Barcelona.

Tasks

Your responsibilities and impact as a Technical Support will be:

• Handling first line inbound technical support requests by phone & email (B2B)
• Assist new customers with their account activation, transaction status queries and financial requests
• Explaining the steps to customers and answering any questions
• Guide customers for correct website and help with self-service use
• Emphasis on maintaining a strong customer relationship
• Following and maintaining security procedures around sensitive data and be strict in giving correct information.

Requirements

Skills, qualifications and interest you need to succeed in this role:

• Dutch native (preferably Flemish) & English fluent
• Committed and dedicated
• Having interest in technology and analytics
• Positive attitude towards changes
• Team player with strong listening skills
• Service minded person with the ability to handle conflicts in a constructive manner
• Being a strong communicator
• No previous experience needed
• Having a valid Spanish work permit or a citizenship that allows you to work in an EU country

Benefits

What's in it for you?

• Type of contract: Indefinido
• Working hours: 39h/week, Mon-Sun 09:00 - 21:00 (shifts)
• 2 weekends off a month
• Salary: 1305 + performance bonus of potentially 200 per month
• Training: 2 weeks followed by a practical period (Training and familiarization together will take 4 months)
• Equipment provided
• Hybrid system after a few months in the company
• Spanish lessons
• Meal allowances possible
• Constant training
• International environment
• Support from the company regarding NIE and SSN

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.