Customer Service Agent (m/f/d) (part-time/working student)

General Description

In your role as Customer Service Agent (m/f/d) you will be a brand s representative as part of our CS team, and responsible for the German and English speaking customer service.

Your Role

• Responsible for customer care via email, ticketing and chat
• Answer all product and service related questions in the best possible way professional, positive, and based on exceptional knowledge
• Take ownership for the customer s experience, and represent Horizn s brand values
• Your work has an immediate effect on Horizn s success, and you are keen to take ownership for that
• Provide customer s feedback regarding product and service to the Head of Customer Service
• Support the constant optimization of our Customer Service
• Support the international roll-out of our brand by providing the best customer service to build a strong customer base and increase customer retention

Your Skills & Experience

• You have at minimum 1 year of experience in customer service management in an international environment
• You have good experience in working to targets, and always challenge yourself to increase your tickets on a daily basis and improve the overall customer experience
• You are able to prioritise tasks effectively and work in a structured and organised manner
• Experience working with Zendesk is a plus
• You enjoy working in a fast-paced, international environment
• You have an outgoing and service-driven personality
• You are an open-minded and positive person
• You are a team player, you are results-oriented and like to take the initiative
• You are fluent in German (native level/bilingual) and in English

_Please note: As a purpose driven company, we actively fight climate change, racism, gender-inequality and support underprivileged individuals and communities, such as forcefully displaced youth and refugees. We expect you to actively support and contribute to our causes._

What we offer

• A culture of collaboration, empowerment, innovation and diversity
• Flexible working times, home office, remote work and two additional holidays for your further development
• A purpose-driven company dedicated to changing the way we travel for good (Peta-certified, Corp B certification in process, social and art programme)
• A supportive and encouraging work environment with a diverse group of motivated, talented, and visionary colleagues
• Ownership for your field of responsibility
• Personal and career development including further educational courses
• The possibility to make a true impact on the business, take responsibility and shape the future of our growing company on an international level
• A supportive work culture: your colleagues from other departments, management or HR are always at your side and available for sparring or mentoring if needed
• A competitive salary, accompanied by a nice welcome package, and other benefits such as free coffee, cold drinks, healthy snacks, public transport, or health club benefits and, of course, great employee discounts on our products.
• Everyone at Horizn Studios is a shareholder and so will you we share the love, sweat and the fruits with everyone.

That s you?

Don t hesitate and send us your CV along with a few words on why you think you should get on board plus your earliest possible starting date. We are excited to be hearing from you!