Front Office Manager - New Opening Roma - Lazio
Posted on :
17-11-2022
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Job Description
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you deliver and manage all aspects of the front office. You ll also create a warm atmosphere that makes our guests feel at home in our International Luxury Hotel Brand located in Rome.A little taste of your day-to-day
Every day is different, but you ll mostly be:
- Manage day-to-day staffing needs, plan and assign work. Provide mentoring, coaching and regular feedback to improve team member performance
- Educate and train team members in compliance with national and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
- Ensuring the front office team delivers a great service, professional attention and personal recognition
- Ensuring that all customers-related tasks are handled accurately and on time to improve guests experience
- Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
- Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
- Scheduling staff shifts and managing other HR-related tasks
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you ll become part of our hotel family.
Requirements
Preferred working experience in similar roles in International Luxury Hotel Brands
Bachelor s degree / higher education qualification/equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office Manager position experience
Accounting and mathematics skills for accurate auditing and payment processing
Senior knowledge of Opera PMS
Problem-solving with strong verbal communication and good listening skills, for effective and pleasant interactions with guests and staff
Customer service experience
Knowledge of hotel operations and local activities
Must be fluent in English & Italian language, other languages preferred
Ambassador for loyalty program
Leader with emotional intelligence skills
Passion for the hospitality field and excellence in luxury service
Flexibility
Dedication to creating memorable experiences for our guests
Preferred working experience in similar roles in International Luxury Hotel Brands Bachelor s degree / higher education qualification/equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office Manager position experience Accounting and mathematics skills for accurate auditing and payment processing Senior knowledge of Opera PMS Problem-solving with strong verbal communication and good listening skills, for effective and pleasant interactions with guests and staff Customer service experience Knowledge of hotel operations and local activities Must be fluent in English & Italian language, other languages preferred Ambassador for loyalty program Leader with emotional intelligence skills Passion for the hospitality field and excellence in luxury service Flexibility Dedication to creating memorable experiences for our guests
Employment Type
Full Time
Key Skills
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