Systems Services and Support Analyst (Mainframe)

Position: Position: Systems Services and Support Analyst (Mainframe)SAVE

Location: Merrimack, NH, USA

Duration: Longterm

Description:
Client is sourcing for a Systems and Services Support Analyst (Mainframe) to work in Merrimack, NH!

The Role
The Principal Systems and Services Support Analyst will be responsible for monitoring, identification, isolation and timely resolution of system or application issues and service requests in the non-production and/or production environments.

Coordinate the major non prod environment program, develop and complete business critical operational procedures in support of the end-to-end systems.

Accurate and timely execution of operational procedures in support of the end-to-end systems, which include multiple disciplines like Mainframe and Distributed systems.

Proactive and reactive identification, isolation, and resolution of incidents in the environment with minimal direction.

The goal will be to maintain Production stability and a non-production environment that is available for Squads to test the changes before Production install.

The associate will participate in 24x7 shift coverage and on-call rotation.

Provides technology solutions to daily issues and maintains relationships to provide ongoing customer service.

Collaborate with clients to understand requirements of a projects and provide support and guidance for those requirements.

Lead projects within the team and / or groups outside the team.

Participates in the identification of and planning for future resource needs.

Participate in 24x7 shift coverage. Participate in an on-call rotation.

The Expertise and Skills You Bring

Experience Supporting multiple disciplines including Mainframe, Application, and Distributed Systems. These duties include the proactive and reactive identification, isolation, and resolution of incidents in the environment, Change management and code deployment, Incident Management, Request management and execution.

Experience leading, coordinating and successfully completing technical programs or events.

Experience monitoring environments and Batch cycle management of end-to-end (web to mainframe) environments exceeding 7000 mips (mf) / 40000 batch jobs / 500 distributed systems

Experience with Service desk, Incident, Change and Problem Management policies as per ITIL guidelines. Raise issues to appropriate groups and track through to problem resolution and restoration of service.

Experience with Incident Management to lead discussions to restore service and identify root cause. Recommend and / or develop solutions to prevent the issue from happening again.

Experience or knowledge in developing and / or deploying applications

Experience with Mainframe / UNIX / Linux / Windows / VMWARE platforms

Good understanding of mainframe and Enterprise System components and operations

Experience using Control-M application and JCL

Experience with Batch cycle monitoring and triaging

Mainframe computing functions including TSO, CICS, MVS, DB2 and COBOL programming.

Mainframe tools including SYSVIEW, DB2 Platinum Detector, Insight, CPSM, CEDA, AFCS, FileAid

Knowledge of CICS

Experience or knowledge of Incident management process and service desk operations

Understanding of the software development process including analysis, design, coding, system and user testing, problem resolution and planning.

Understanding in User Interface design and web-based technologies

Skills :