Team Leader (f/m/d) - Customer Service Germany

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Your Tasks:

With our business applications, we are the leader in hosting and cloud application offerings in Europe. Our cutting-edge technologies impress more than eight million customers in many different countries every day. We are committed to the success of our customers - not only in their business, but also in their lives. One of our core missions is to provide world-class service around the clock. Our first-class support team has already received several awards for its outstanding performance. Therefore, we always put the trust of our customers first. At IONOS, we believe in adding value by providing outstanding support.

• To continue on this path, we are looking for a motivated team leader who will work closely with their team and interfaces to ensure this first-class support.
• You will offer our employees optimal support for further development. In addition, you will be responsible for leading and managing your team, as well as for achieving quality and sales targets.
• Supplemented by your individual coaching, you will ensure optimal knowledge transfer.
• You will also be involved in the implementation of projects and will be the operational contact person.

We Appreciate:

You have completed technical or commercial vocational training or have very good experience in a management position in Customer Service. In addition, you are characterized by the following:

• Excellent communication to be able to inspire in written and verbal form.
• You are also versatile and diplomatic, always dedicated to efficient productivity.
• You have a strong service-oriented mindset with a relentless pursuit of improvement on behalf of clients* and bring experience in providing sales support to clients*.
• Knowledge of hosting and/or server administration (e.g. Linux) is also desirable.
• Perfect German and good English skills round off your profile.

About IONOS

IONOS is Europe's leading platform for cloud services and hosting services. We successfully support our customers in their business development.

More than 4000 employees in several countries around the world are working to meet the requirements and wishes of our 8.5 million customers.

We promote the development of our employees and their different talents, interests and languages.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.