Customer Success - Technical Specialist (m/f/x)

YOUR MISSION

Secure a well-running product, resolve customer problems with our platform as quickly as possible and ensure that our customers have a smooth and fast onboarding to our network.

YOUR TASKS

This is a unique opportunity for a driven, highly skilled individual who wants to have a career close to a digital product. We are looking for a motivated Customer Success - Technical Specialist (m/f/x), who wants to leverage his/her expertise to build the B2B integration layer of the future. As a Customer Success - Technical Specialist (m/f/x) at Procuros, you will own the onboarding of new customers from start to finish and support your customers to have the best experience working with our platform. This role is a great opportunity to learn about innovative, digital businesses and grow into other roles within the company, e.g. product and sales.

Tasks include:

• Work closely with our customer success and product team to advance our product and support our tech team to spot and troubleshoot technical issues
• Own and drive the onboarding process of trade partners and customers from start to finish
• Lead the technical coordination with trade partners for new customers incl. the coordination and set up for all document types
• Build sustainable partnerships with our customers and trade partners and help us set up a strong platform
• Monitor our network, handle errors, and provide excellent and hands-on support
• Build and maintain our user-guide for an exhilarated customer and network experience

YOUR PROFILE

• You gained experience in managing integrations in B2B transactions (e.g., in a customer support role) in a fast-paced environment where you have established, executed, and scaled reliable processes
• You have previous experience working with technology products (ideally SaaS)
• You have experience with tools like Airtable, Pipedrive, and Microsoft Azure.
• You have a general technical understanding of EDI and standard data formats and preferably other interfaces and data formats (API, cXML, ...)
• You have a strong service-oriented mindset
• You work in an organized and structured manner, have a hands-on mentality, and you are capable to lead tasks from start to finish
• You are a problem solver who seeks to remove hurdles for customer and internal teams
• You have strong communication skills and you enjoy building relationships
• You are fluent in German and English

Nice to haves:

• You have startup experience

WHAT WE OFFER

• Take ownership: Own your projects from day one. Join our VC-backed and fast-growing startup with high ambitions. We empower you to take on daring challenges and shape Procuros from the ground up.
• Be valued: We offer attractive compensation and opportunities to accelerate your career. Bring your whole self to work - our appreciative work culture builds on your unique character, skills, and talents.
• Grow and learn: At Procuros, you ll find lots of possibilities for your personal and professional development - alongside a yearly learning budget, regular feedback, and coaching sessions.
• There s more: Enjoy our office in the heart of Hamburg or 100% remote working, flexible working hours and 30 days annual leave. You get a gympass membership, dedicated time for volunteering or social projects, and of course free drinks and snacks.__