Account Manager (f/m/x) Berlin

Apryl is a fertility benefits platform that helps employers attract & retain top talent while tackling diversity & inclusion. With Apryl, companies can support their employees with fertility and family planning benefits - including consultation, access to clinics, and treatments (i.e. egg freezing or IVF) or adoption - subsidized by the company, but safe and confidential. We educate employees, so they understand their options - a position that empowers them to be proactive rather than reactive.

We believe that everyone should have the same chance to become a parent no matter the age, gender, sexual orientation, relationship status or financial means.

Tasks

Apryl is looking for a highly motivated and professional Account Manager to manage a portfolio of international accounts. As our Account Manager, you will be responsible for the successful implementation of Apryl solutions for fertility and family forming benefits. You will play a critical role in the success of Apryl s portfolio development. To achieve target enrollment and revenue goals, you will ensure that your assigned clients are delighted with Apryl s products and promote Apryl to their employees year over year.

• Be the face of Apryl for all client-related needs throughout the client lifecycle (implementation, launch and ongoing relationship)
• Lead end-to-end implementation of assigned clients to help ensure seamless, program launches and strong enrollment for each new client
• Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts
• Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores
• Manage client issues and escalations, collaborate with cross-functional teams such as member support, operations, product, and sales as required
• Provide member performance and program metrics on an ongoing basis to your client teams as part of regular meeting touchpoints throughout the year
• Own communications to meet mutually agreed upon goals, including but not limited to quarterly business reviews, external client meetings/events and other project plans; be prompt, responsive, and professional in all client-facing communications and interactions
• Convert clients into Apryl s advocates, leveraging their successes for references, case studies, blogs, etc.
• Leverage data and analytics to expand and optimize programs
• Own renewals, upsells and support expansion opportunities for all assigned clients

Requirements

• 2-3 years of experience in account management or client services role in digital health, healthcare, benefits or SaaS companies
• Ability to prioritize and manage multiple tasks; strong track record of high client satisfaction ratings and proven renewal success
• Strong verbal, written, and presentation skills; ability to communicate clearly and influence internal and external stakeholders
• Strong interpersonal skills; must be able to develop and grow relationships with clients
• Strong analytical and problem solving skills; ability to understand data and present information to clients
• Track record of high client satisfaction ratings and proven renewal success
• Experience in working with the full lifecycle of customer success post sales (implementation, product training, renewals, upsells, and account management)

Benefits

• Fertility & family building benefit: Get access to our Apryl Platform and a 5.000 benefit budget.
• Mental health benefit: Strengthen your mental health with 1:1 sessions with experienced psychologists & in-app training & tools from Nilo Health.
• Sustainable mobility benefit: We want to make commutes easier and greener so we ll cover your Dance e-bike subscription or your monthly public transportation ticket.
• Virtual option program: We give out virtual options to all our full-time employees - so that you can participate in the success of our company.
• Hybrid & remote work: Benefit from our work from home and remote work policy (4 weeks per year).
• Get your perfect tech set-up: We are flexible and cover whatever you need to do the best work of your life.
• Genuine empowerment: We believe that our platform makes a positive difference in the lives of all people, especially for women and LGBTQ+.

You want to be part of this success story? We are looking forward to receiving your online application, even if your profile doesn t match the description 100%.

At Apryl, we believe in equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you like making things that make a difference, we are looking forward to your application!