Travel Agent / Reiseverkehrskauffrau / Tourismuskauffrau (m/w/d)

MultiReisen Deutschland is an international

travel technology company headquartered in Berlin, Germany. Since

2003 we have been developing the most user

and multifunctional online booking engine for travel agencies & tour operators.

Tasks

• Job description and Your Responsibilities

• Deliver high-quality service across multiple support platforms (e-mail, chat, phone) on travelling issues (flights, hotels, car rental, transfer, cruises etc.) for online travel agents, tour operators and travel management companies.

• Interact with customers and handle customer queries and complaints in a timely manner and in compliance with Multireisen policy and according to SLA.

• Perform ticketing and any ticketing-related queries in GDS (Galileo).

• Ensure high levels of customer satisfaction through effective support and excellent customer service

• Work in shifts Monday-Sunday from 8:00 am to 0:00 (40 hours per week)

Requirements

Experience, Skills & Capabilities:

2+ years experience within a Customer support/GDS specialist (Travelport Galileo) role

Strong technical knowledge of the travel industry with GDS functionality and industry related work experience is advantageous.

Excellent level of technical awareness with a solid understanding of other GDS (Amadeus, Sabre etc.) is advantageous

Experience in supporting B2B products is advantageous

Excellent troubleshooting and problem resolution skills

Proficiency in English (written, oral)

We are looking for a candidate committed to providing excellent customer support and demonstrating resourcefulness when dealing with complex customer situations with a collaborative, reliable, and empathetic approach.

The one who is:

Constantly looking for opportunities to improve work processes and results.

Demonstrating concern and taking action for meeting and exceeding their customer s expectations and requirements.

Curious and adaptable to changing needs and priorities.

Fast and engaged learner of new technologies and products

Team player.

We do not offer a home office and expect a full-day presence in our office in Berlin.