International Customer Service Agent (Dutch Speaker)

When thinking of new destinations in Europe for your next international professional adventure, Lisbon should be one of the options that first comes to mind. The excellent career opportunities, cultural activities, warm climate and much more, make expat life in Portugal's beautiful capital so worth living. Take the chance and get a head start with an international experience in Lisbon! Whatever your profile and experience are, you will have the opportunity to make a difference!

Tasks

Your responsibilities and impact as International Customer Service Agent will be:

• Support clients activities by offering high-quality service
• Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident: over the phone, via e-mail or social media
• Ensuring a high level of customer satisfaction
• Recording data in the system
• Being in contact with other departments and redirecting related cases and issues to related departments.
• Being a team player and participating in the success of the team and project

Requirements

Skills, qualifications and interests you need to succeed in this role:

• A native level of Dutch and a C1 level of English
• Knowledge of the value and impact that a good customer experience can create
• Being an attentive listener, comfortable and skillful at communicating with people
• Having a drive for excellence and professionalism
• Being a real team player and committed to your work
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Lisbon for an international career and life experience

Benefits

What s in it for you?

• Type of contract: a long-term fixed term contract, renewable every year
• Working hours: full time (40h/week)
• Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule

Salary conditions (*) 2 options:

• Including free accommodation (shared flat, all bills included): 950 gross/month
• Excluding accommodation: 1240 gross/month

For international candidates:

• Reimbursement of your initial flight expenses after 9 months
• Airport pick up
• Yearly two-way flight ticket back to your home country (within the EU)
• Help in paperwork, opening bank account, etc. upon your arrival
• Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
• Real career opportunities in different career paths

(*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)

What should you expect from living in Lisbon?

• A colourful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people, good vibes and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Portugal or send us your CV to be considered for other projects or future opportunities.