IT Support

Job Description:

Client Technical Service Awareness Intermediate

Technical Troubleshooting Retail systems like POS, BO, EMV, KDS, OCS, SOS timers, receipt printers, etc - Advanced

Technical Troubleshooting - Account Management/password reset - Advanced

Technical Troubleshooting - OS Advanced

Technical Troubleshooting - End Devices - Advanced

Ticketing Tool Advanced

MS Office Advanced

Contact center platform operating skills Expert

Contact center platform reports Expert

Networking concepts Intermediate

Client Process Knowledge Advanced

DMAIC Methodology Advanced

Client Business Awareness Advanced

Telephone etiquette Expert

Email etiquette Expert

Customer service skills Expert

Knowledge Base Navigation Skills Expert

Analytical skills Expert

Operations Management Advanced

SLA Management Advanced

Effective Business Communication Expert

Decision Making Skills Advanced

Measuring Performance/Performance Management Skills Expert

Coaching for Success Advanced

Motivating Others Expert

Conflict Management Skills Advanced

Patience Advanced

Managing Stress Advanced