HPC IT Managed Services Sr. Manager

Job Description

We are expanding our team to keep up with the growing business. X-ISS is recruiting a talented, passionate, and experienced Managed Services Manager/Director to lead our delivery organization to bring in efficiencies and allow the business to scale and meet our plans.

We are a small, friendly, and fast-paced organization that sees our culture and the way we deliver exceptional service to customers as central to everything that we do. If you are adaptable and relish owning and solving complex problems in a dynamic and sometimes challenging, but very enjoyable, working environment then this could be the ideal role for you.

The role is core to our next phase of growth and will focus on the operational effectiveness of our unique HPC Managed Services. The successful candidate will interact with all parts of the company as well as with external clients and manage the Program plan for the entire organization.

IT Managed Services Manager/Director Responsibilities:

Managing the operations team in all aspects of day-to-day service delivery

Attainment of short- and long-term operational goals

Building vision and roadmap for current and future Managed Service and Product offerings and executing initiatives to drive the delivery of those roadmaps

Capturing gaps in operational processes, and services, and implementing improvements

Building a great culture - a cohesive team centered around trust, high standards of delivery and commitment, and a positive working environment

Hiring and training of new technical employees

IT Services Manager/Director Requirements:

A Bachelor's degree in a Technical and/or Business-related field

Must have at least 8 12 years of experience

Need strong Linux Administration background with recent at least 3-4 years of experience leading a managed service team.

Work effectively in a fast-paced, agile environment within a small business

Ability to organize and prioritize workload

Experience in IT systems management and best practices in that field

Experience in IT Systems team management

Excellent communication and people management skills

Excellent IT program and project planning, execution, and reporting skills

Excellent resource planning skills

Excellent leadership and customer service skills

Excellent computer skills and proficiency in the use of Microsoft Office tools, service management software, and general tools for business management

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Special Notes +++ do not post ++

This is an urgent and immediate need

Important for the client that the tenure of the employee with any given employer is at least 3-4 years.