C#/.Net Applications Support Engineer
C#/.Net Applications Support Engineer
Posted on :
16-11-2022
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Job Description
General Duties:
- Monitor incoming tickets, assess appropriate priority by working with business and triage accordingly
- Independently troubleshoot and resolve technically complex, mission-critical issues and prioritize with the customer
- Create and drive permanent solutions and improvements after root cause is identified
- Identify opportunities for automation and operational efficiencies
- Ensure support readiness prior to the deployment of any change to the production environment
- Customer service orientation is key. Collaborate with internal business partners, engineering teams, and other technology teams in the organization
- Create, maintain and share technical knowledge documentation in knowledgebase repository
- Participate in an on-call rotation with other team members
Knowledge and Experience:
- Bachelor s degree in Computer Science or related field
- 5+ years .NET/C# experience
- 5+ years experience in writing SQL queries
- PowerShell scripting experience
- Experience with JIRA, Confluence or similar bug-tracking tools
- Familiarity with Object-Oriented Design and amp; Development
- Familiarity with CI/CD pipeline concepts a plus but not required
Qualifications and Skills:
- Strong troubleshooting and analytical skills
- Strong organizational, documentation, metric and trend analysis reporting skills and desire for continuous process improvements
- Excellent time management skills and ability to manage a varied workload to tight deadlines.
- Comfortable working in a fast-paced environment and work independently with minimal oversight
- Great communicator who keeps all stakeholders updated with issue progress and updates
- Strong communication skills (written and oral)
- Commercial awareness
Employment Type
Full Time
Key Skills
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