IT Technical Support

Responsibilities:

• Maintain helpdesk support and resolve problems to the end user’s satisfaction.
• Check and respond quickly and effectively to requests received through the IT helpdesk.
• Check service desk for tickets assigned to the queue and process first-in first-out based on priority.
• Check configurations, utilities, software default settings, etc. for the local workstation.
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
• Install, test and configure new workstations, peripheral equipment and software.
• Review inventory of all equipment, software and software licenses.
• Follow up issues for escalation and check as appropriate.
• Coordinate PC setup and deployment for new employees using standard hardware, images and software.
• Assign users and computers to proper groups in active directory.
• Carry out timely workstation hardware and software upgrades as required.
• Perform other job-related duties as assigned.