Restaurant Supervisor

Key Performance Areas:

Maintain brand reputation ,Ethos and Values of the company

Build long term relationships with our customers, suppliers and staff

Responding, handling, solving complaints and concerns

Under and implement completely all policies, procedures, standards, specifications, guidelines and training programs.

Achieve company objectives in sales, service ,quality , appearance of facility and sanitation and cleanliness through training of employees and creating positive , productive working environment

Manage cash, cash ups , day banks and implement operating procedures

Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policy, procedures and rules.

Assess staffing requirements, recruitment, appoint ,training , coaching and reviewing and corrective action of staff

Ensure staff know and adhere to established codes of practise

Organise and monitor staff schedules according to operational and budgetary standards

Set example of friendliness , helpfulness and energy among staff daily

Set dress , uniform and behavioural standard

Maintain employment records

Responding, handling, solving complaints and concerns in any and all forums

Ensure security processes adhered to

Co-ordinate restaurant operations for each shift

Total restaurant and bar receipts are reconciled with sales daily

Monitor and corrective action to all budgetary items

Implement and oversee all cost cutting measures

Determine and execute operating procedures

Carry out restaurant marketing , advertising and promotional activities and campaigns

Ensure quality and quantity of food and beverage standards maintained

Monitoring and maintenance of agreed gross profit > 33%

Ensure adherence to set recipes and presentation standards

Minimise and recording of all waste

Manage the incident, handover books as well as the advertising, wastage and customer care accounts

Ensure proper delivery schedules and documentation and storage of all food and non-food items

Keep current with trends , media and news in the industry

Ensure that all products are received in correct unit c

Requirements

Requirements

Diploma / Degree from a reputable hotel school -advantageous.

Must have 2 years F&B supervisory management experience in a luxury hotel environment.

Good communication and interpersonal skills.

Knowledge of silverware advantageous.

Good food and beverage product knowledge.

Working knowledge of general restaurant operations and food and beverage service.

A strong grasp of operational systems and computer literacy in Microsoft Excel and Word.

Industry: Restaurant

Salary:

Location: South Africa.