English Training Executive

Responsibilities:

• Deliver Training for assigned staff (new batches – verification & refreshment sessions – recalibration sessions) with the agreed benchmarks and due dates
• Oversee the performance of the assigned trainer’s team ensuring adherence to training plan/agenda.
• Work on the continuous improvement for the training materials, documents and handouts.
• Abides to COPC approaches and requirements.
• Provides pre operational feedback to HR and OP on new agents and their fitness for performing duties required.
• Evaluate agent’s responsiveness to training and responsible for their training.
• Carrying out the responsibility of achieving all training performance targets (End to End – Certifications on time – Calibration – Verifications and Quality of training) .
• Do all verification practices required and related to knowledge verification (Login – Calibration – Test)
• Ensuring that the attendance sheets for both soft skills and product knowledge, and are updated on time as per the due dates delivered by the training supervisors.
• Responsible for the headcount salary confirmation for newly hired and internally transferred trainees