Senior Technician - Information System Administrator (FSDM)

Senior Technician - Information System Administrator (FSDM)

• Working Location: Northwood, UK
  
• Security Clearance: NATO Secret
  
• Language: High proficiency level in English language
  

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

• ITIL v3 foundation certificate
  
• Very good general working knowledge of IT hardware and auxiliary computer equipment, such as printers and scanners
  
• Experience of Configuration Management and Service Asset Management
  
• Knowledge of any of the following NATO Functional Services: NCOP, Core GIS, TOPFAS, LOGFAS, AirC2IS, NIRIS
  
• Prior experience of working in an international environment comprising both military and civilian elements
  
• Knowledge of NATO responsibilities and organization, including ACO and ACT
  
  DUTIES/ROLE:
  
• Assists in the administration of services for a variety of command-and-control information systems, e.g. MCCIS (Maritime Command and Control Information System) Joint Tactical Chat (J-Chat), TACSAT, Email, TOPFAS, LOGFAS, ICC, NIRIS, AirC2IS, Core- GIS, MSA, NCOP and as directed
  
• Works as part of a team providing 24/7 support of services as directed
  
• Works closely with the OPSCEN and the Centralised Service Desk as directed in support of ITIL processes as implemented within the Agency
  
• Delivers, activates and maintains end user applications as directed
  
• Executes patch management procedures as directed to maintain up to date and correctly supported Functional Services
  
• Work in shifts