IT Manager

PURPOSE OF THE POSITION

Adapt IT has an opportunity for a new IT Manager to join our technology team. This position would lead our national desktop support team and be involved with the design, deployment and support of technology as a shared service.

Doing well in this position will assist us to operate dependably, grow safely, and increase efficiencies using new technologies. The position requires a diverse set of skills with access to multiple technology platforms ranging from monitoring and reporting to automation.

Qualification and Experience Requirements

Qualifications and Education Requirements

Bachelor s degree in Computer Science (or similar)

ITIL certified

Experience

5+ years of experience as a manager

Experience working for similarly sized or larger (>1 000 staff) companies advantageous.

KNOWLEDGE, SKILLS AND CERTIFUCATION

Certifications and/or experience in the following areas advantageous.

- Endpoint protection (Crowdstrike/Similar)

- Email security (Mimecast/Similar)

- Microsoft

o AD, AAD

o Intune

o SCOM

o SCCM

o PowerBi

o Power Platform

o SharePoint

o Teams

- Monitoring tools (PRTG/Similar)

- Firewalls (Fortigate/Similar)

- IT Helpdesk (Freshservice/Similar)

- IT Governance frameworks (ITIL/COBIT)

- IT Security frameworks (NIST/ISO27001)

- ISACA CISM/CISSP

- Telephony (Cisco CUCM/Similar)

- Networking (Cisco CCNA/Similar)

Important to Note:

- Position based at JHB campus and applicant to be based within easy driving distance of the office.

- This position is client facing and as such requires this resource be on site daily.