1. Provide daily support to systems/ solutions
a) Liaising with customer
b) Remote Technical Support via emails, telephone or other communications means
c) Onsite Support and Troubleshooting (Including site coordination work)
d) Routine Maintenance Work
e) Liaising with local vendors and internal technical teams
2. Act as functional consultant to customers
3. Provide standby support
4. Any other tasks assigned by the managers in relation to the run and maintain delivered systems/ solutions
5. Response to emergency call and service request from customers
6. Perform 24 hours standby for Emergency Call (rotation basis)
Requirements
The candidate should possess a diploma or degree in electrical engineering, or information technology and experience with control system engineering such as DCS or SCADA or PLC Engineering is preferred.
- Supporting and maintaining applications or systems
- Practical experience in Virtualization, Windows OS, network switches, routers and firewalls
- Experience in supporting and maintaining relational database (eg. MSSQL and MySQL)
- Resolving hardware and software problems
The candidate should possess a diploma or degree in electrical engineering, or information technology and experience with control system engineering such as DCS or SCADA or PLC Engineering is preferred. Supporting and maintaining applications or systems Practical experience in Virtualization, Windows OS, network switches, routers and firewalls Experience in supporting and maintaining relational database (eg. MSSQL and MySQL) Resolving hardware and software problems