Responsibilities
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues including account setup and network configuration
- Properly escalate unresolved issues to appropriate internal teams
- Communication with users (internal) via phone OR email/chat
- Follow up
- Documentation
Requirements
Requirements
Must have
- 3+ years of experience in Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
- 1+ year of experience with Linux, as well as basic networking skills
- Familiarity with remote desktop applications
- English
Nice to have
- Certification in Linux, Mac, MicroSoft Windows, Jamf, Code42 or similar technologies
Requirements Must have 3+ years of experience in Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role 1+ year of experience with Linux, as well as basic networking skills Familiarity with remote desktop applications English Nice to have Certification in Linux, Mac, MicroSoft Windows, Jamf, Code42 or similar technologies